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Customer Service

  • ORDER AND RETURNS

    EASY WAYS TO ORDER:

    PHONE ORDERS

    Sales & Customer Service
    Call us at 850.314.0100

    ONLINE AND MOBILE

    Shop online anytime at www.aeshoponline.com
    Simply select your products, place them in your shopping cart and check out.

    FAX

    850.863.3880
    Write or type your order including the item number, description, the quantity you need, your name, a phone number where you can be reached, and your student’s name and grade; or download an order form here

    MAIL

    Apparel Expressions, LLC
    209B Lang Road
    Fort Walton Beach, FL 32547
    Write or type your order including the item number, description, the quantity you need, your name, a phone number where you can be reached, and your student’s name and grade; or download an order form here

    E-MAIL

    Chelsey@Shopaxp.com
    Write or type your order including the item number, description, the quantity you need, your name, a phone number where you can be reached, and your student’s name and grade; or download an order form here

    SALES & CUSTOMER SERVICE HOURS

    Our office is open Tuesday – Friday from 9:00 a.m. to 5:00 p.m. CST.  You are welcome to call or come by any time during normal business hours to place an order, check sizing, purchase stock on hand, or find answers to any other questions you might have.  If no one is available to answer your call, please leave a message or email Chelsey@shopaxp.com and someone will get back with you within 24 hours.

    ORDER PROCESSING

    Our standard turnaround time is 10-12 business days and we make every effort to get your order completed as soon as possible.  During the school year, all orders placed through this site will be shipped to Emerald Coast Middle School and given to your student by the front office.  If you would prefer to have your order shipped to your home, please call us at 850.314.0100 or email Chelsey@ShopAXP.com.  Orders placed during the summer will be held at our office in Fort Walton Beach until Orientation and will be available for pick up during orientation at the table marked “Pre-Orders”.  Orders not picked up at orientation will be left with the front office to be given to your student.  If you have any questions regarding your order or it’s status, please contact us directly, not the school.

    RETURNS, EXCHANGES & REFUNDS 

    Need to make a return? Apparel Expressions is happy to assist with items that were ordered without custom decoration. For those items we try to make the return process as easy as it can be

    • Please email us at chelsey@ShopAXP.com or call us at 850.314.0100
    • All items returned must be in original condition and returned within 30 days from the date of purchase
    • Enclose your order summary with the items you want to exchange or return
    • Laundered items are not returnable
    • All freight on returned packages must be prepaid
    • Charges for shipping and handling will not be refunded
    • All returns are subject to our discretion and will not be accepted if the items are not in resaleable condition

    CUSTOM DECORATED APPAREL, UNIFORMS, & ACCESSORIES

    Many of the products supplied by Apparel Expressions are one-of-a-kind items custom created especially for you. We do not accept returns for:

    • School uniforms with any custom decoration other than the school logo. (I.E. Name Drop)
    • Any apparel or uniform with screen printing, embroidery, heat press, tackle, appliqué, laser etching, and/or any other type of custom decoration that has been applied to the garment for you
    • Promotional products with custom decoration
    • Bulk orders

    FOR CUSTOM DECORATED PRODUCT WE WILL ACCEPT LIMITED RETURNS FOR:

    • Items with manufacturer damage or defects.

    Please contact our Customer Service team at 850.314.0100 within 5 days of receiving your order so we may assist you.  Photo verification is required and can be sent by email to Chelsey@ShopAXP.com

    CHANGES/CANCELLATIONS

    Changes to orders must be made within 48 hours by calling our Customer Service team at 850.314.0100 or emailing Chelsey@ShopAXP.com

    REFUNDS

    On approved merchandise being returned, refunds are issued within ten (10) working days after all payments have cleared your bank and/or credit card company

 

ECMS School Uniform Information and FAQ’s

Youth Sizing (Girls Fitted)                  Youth Sizing (Unisex 50/50 & Performance Shirts)

Youth Small (YS): 6/6X                        Youth Small (YS): 8
Youth Medium (YM): 7/8                    Youth Medium (YM): 10-12
Youth Large (YL): 10/12                      Youth Large (YL): 14-16
Youth X-Large (YXL): 14/16

  • The youth performance shirts fit very close to the regular 50/50 shirts but are a few inches longer.
  • Hoodies & Zip Hoodies will fit similar to the unisex 50/50 tees
  • Fleece jackets run a little big.
  • 100% cotton will shrink, 50/50 may shrink some depending on how it is laundered, 100% polyester will not shrink or fade.

Dress code info per the school handbook:

“Uniform top will consist of an unaltered school approved shirt purchased from Apparel Expressions. Uniform bottoms will consist of unaltered khaki or black shorts, skirts, capris or pants. Undergarments should not be visible. Denim jeans with no holes are also permitted. The length of shorts and skirts must reach the knees. Pants and shorts are required to be worn at the waist and must have pockets and a zipper in the front. Gym pants and gym shorts are not allowed except during PE class. All garments must have a finished hem with no frayed or cutoff edges. Shoes must be enclosed and flat-bottomed. Flip flops, sandals, backless footwear, cleats, and bedroom shoes are not allowed. School approved uniform shirts and jackets must be worn Monday through Thursday. ECMS spirit/club shirts and jackets may be worn on Fridays only.”

ECMS FAQ’s

  • Do I have to order a jacket? Logoed jackets are the only jackets permitted inside the school.
  • Do they have to have the backpack on the form? No; They can have whatever backpack they want, just not overstuffed bags or duffel bags.
  • What do they wear for PE? Students are not required to dress out for PE
  • Can we order/buy a different garment in the school colors and have the logo put on it? No; only the items on the order form and this website are permitted.
  • What’s the most popular? Hoodies and T-Shirts